CANCELLATION, RETURN AND REFUND POLICY
This policy explains in form of FAQ all the parts of the Policy.
Till what time can a customer cancel their order?
Customer can cancel the order within 1 hour of placing the order ..
What all types of Refunds are allowed?
Refund is allowed under the following conditions only
- Customer/s who places an order on Marketscope mentoring case and in case the same course becomes unavailable/ out of stock after the order was placed.
- Wrong course has been received by the customer
How do I return a wrong/different course purchased on Marketscope?
In case you have received wrong/different course please place your return request on WhatsApp (+91 8700088498) or email to talk2us@Marketscope.in with the subject line “Items damaged/Defective”.You may also contact our customer care No on +120 490 8232 and our executive will help you with the issue.
Whose decision will be final in Refund Cases?
In all disputable cases, the decision by the Refund executive will be final and binding on both the parties.
What all costs can be refunded?
- In case of wrong/different course is alloted then complete cost of the course can be refunded or new course can be alloted free of cost as per the decision of the Refund Executive in the customer support team.
In what all forms refund can be given?
Normally store coupon shall be issued (via email) equal to the value of the refund of the and you can use that coupon in your future purchases.
In what all Case Refund Requests will not be accepted
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing in a course returned by you and other course material
- wrong/different Courses that are not covered under warranty.
When will be the refunded money to be reflected in a bank account?
Normally the refunded money to be reflected within 3 to 4 days to the bank account excluding public holidays.